Workflow Action - Start a Chat

We’ve updated the Send a Message action to Start a Chat. This action is now the dedicated way to send the very first message to a LinkedIn user when no existing chat thread exists.

How it works today:

• Provide a Provider ID of the recipient.
• Enter your message content.
• Select your account type and indicate whether the message is an InMail.
• The action initiates a new conversation and returns a Chat ID, which can then be stored and used for sending subsequent messages within the same thread.

Why this matters:

• Establish clear workflows for starting new conversations versus continuing existing ones
• Ensure accurate tracking by always receiving a chat ID for ongoing engagement
• Enable streamlined use of InMail for outreach when no prior chat history exists
• Provide a cleaner separation between conversation initiation and follow-up messaging actions